FAQs

When will my meals be delivered?

We deliver every Thursday. Order cut off is 3pm Tuesday for the same week delivery. If this doesn't suit you, please get in touch as we have some flexibility around this.

Where do you deliver?

We deliver North Island wide to residential address only. If you live at a rural address between Pukehina/Paengaroa to Waihi we can also deliver to you but we'll get in touch to discuss the timing.

How much do you charge for delivery?

We charge a flat rate of $15.50 for delivery North Island wide. Delivery to the local Tauranga and surrounding area is $10.50.

What if I’m not home to accept my delivery?

You don't need to be home to receive your meals. They'll be delivered in a chiller box with frozen gel pack/s so will stay frozen for 36 hours from dispatch.

Is there a minimum order?

In order to keep our packaging and delivery fees sustainable and efficient we have a minimum unit order of 3 items. It definately makes sense to order more and we'll give you free delivery with orders over $200!

Is there a subscription option?

Not yet! We know that having a weekly subscription to our meals would be super handy for a lot of people so we’re working on it. Keep an eye out for our subscription service!

How should I store the meals until I’m ready to eat them?

Store them in the freezer. Each meal you receive will have a best before date on it.

How do I defrost my meal?

You can defrost your meal in the microwave (approx 10 minutes on the defrost setting). Or you can leave your meal on the bench for a few hours or in the fridge for a day or two to defrost. Once defrosted, you should store your meal in the fridge for a maximum of 3 days.

How do I heat my meals up?

All our foil containers are microwave safe, oven safe and BBQ safe!!

Microwave (from defrosted) – take the paper lid off, cook on high for 10 mins or until hot.

Oven (from defrosted) – pre-heat oven to 160C, take the paper lid off, cook for 20 mins or until hot.

Please note: if you want to cook from frozen, you'll need to lower the temperature and cook for longer to avoid burning.

How many people does each size feed?

In general the SMALL size feeds 1 adult. It's approximately 300g net weight. In general the MEDIUM size feeds 2 adults. It's approximately 650g net weight. It all depends on how much you eat and if you're wanting to serve your meal with a side.

What should I do with the packaging?

The foil containers are recyclable so pop them in your recycle bin. The cardboard boxes are recyclable too or great to reuse for those old photo albums! The wool liners are perfect mats for worm farms and are also home compostable. Just remember to remove the outer layer first. If you find another useful way of using these, please be sure to let us know!

Do you cater for specific dietary requirements?

We have allergen friendly options such as gluten free, dairy free and vegetarian. We also have a keto section of our menu. We’re always working on our menu and have more ideas and menu’s coming.
Please note, we do our best to keep allergens separate however everything is cooked in the same kitchen so we can't guarantee small contaminations. Please bear this in mind when purchasing, especially our gluten free products if they're for someone with coeliac disease.

Who is behind Casual Kitchen?

Grant and Jo Mclellan are a business team with a vision to revolutionise the frozen food market. Both are passionate about food and the important role it plays in everyday life. Click here to read more.

How does Casual Kitchen work?

Casual Kitchen prepares gourmet meals from scratch using the best ingredients we can source for the purpose. We then freeze the meals and deliver them to you. All of our meals are served in recyclable foil dishes that are MICROWAVE AND OVEN SAFE! This makes for quick defrosting and super easy heating and eating whenever you're ready.

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Do you have another question?

Please get in touch, we’d love to hear from you.

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