FAQ

About Us

Who are the people behind Casual Kitchen?

It all started with Grant McLellan wanting to settle down from a life on the seas catering to the rich and famous. He wanted to bring the gourmet meals he cooked on yachts in the Mediterranean to the dinner table of people in Tauranga; that was when Casual Kitchen was born. Charlotte has recently joined our Casual Kitchen team. She has an absolute passion for food, health and nutrition with a Bachelor of Science in Human Nutrition. She has spent many years working for a large FMCG company in the test kitchen, nutrition education and sales.

How does Casual Kitchen work?

We focus on making the highest quality frozen meals and getting them into your freezer, either from our Tauranga store or shipped to your door. We have a range of premium local goods that we stock in-store, and some are available for order online.

Is there a minimum order?

Normally, our minimum order is $80, but we're currently having a sale and have removed the minimum order. Smaller orders defrost faster while being shipped, so we prefer not to send single meals. Come into our store if you want to pick up one or two meals. Our shipping rate stays the same and the meals last months in the freezer, so it makes sense to order more.

Is Casual Kitchen a subscription service?

Not yet! We know that having a weekly subscription to our meals would be super handy for a lot of people so we’re working on it. Keep an eye out for our subscription service!

Is there a way to order if I don't have internet access?

Sure thing! You can come into our store at 56 Devonport Road, Tauranga or call us on 07 222 0522. We’re happy to help you place an order or order for a loved one. 

About Our Food

How many people does the double portion feed?

Our portions are generous. The double serving will feed 2 people, but if you’re starving you might be able to finish one yourself. Our single sizes are between 350g and 425g and are the perfect size for an adult's dinner. Our large meals are double that at 700g to 850g.

Do you have any other sizes?

Not at the moment, we prefer to let people order multiple meals and pick and choose what they want. Two large meals are perfect for a family of 4-5.

Do you cater for specific dietary requirements?

Of course, we want our meals to be accessible to everyone. We have a range of vegetarian and vegan meals, as well as low carb options. Our kitchen handles gluten, dairy, nuts, treenuts, sulpihtes, soy, sesame, fish, shellfish, and crustaceans, so we can’t guarantee there will be no trace of these in the meals, but we offer many meals with low dairy and gluten.                    

About Our Store

When are you open?

We’re open 9 am to 4:30 pm Monday to Friday. Give us a call on 07 222 0522 if you want to double-check before coming in.

Can I pick up my orders from the store?

Absolutely! You can order online for in-store pick-up or walk in and order on the spot.

What’s available in store?

All our meals are available in-store as well as a wide range of local goods. Due to the artisanal nature of some of the products, our stock changes often and the best way to know what’s available is to come and see for yourself.                                                

Delivery And Packaging

Who delivers my meals?

We use NZ Post for the majority of our deliveries, but if we have enough local orders we load up the car and delivery them ourselves for the extra personal touch.

When will my meals be delivered?

NZ Post collects meals Monday to Thursday from our store.

What if I’m not home to accept my delivery?

Our packages stay cold for a long time! If they need to be left for a few hours until you get home your food will be safe.

What should I do with the packaging?

The foil containers are recyclable so pop them in your recycle bin. The wool liners go great in your compost bin, and you can always drop anything off at the store for us to recycle.                                  

Storage and Heating

How should I store my meals until I’m ready to eat them?

Store them in the freezer. The best before date on the box is four months from the date of packaging.

Should I defrost them before heating them?

You don’t have to. If you want to defrost first, leave the meal in the fridge so it doesn’t warm up too much.

It is safe to put a frozen meal straight in the oven. Just make sure the temp is not too high as you run the risk of burning the outside while the inside is still frozen. The approximate temp for a frozen meal may be 150C.

How do I heat the meals up?

All our foil containers are microwave safe, oven safe and BBQ safe! If you want to use the microwave, take the paper lid off, cover it with a microwave-safe lid, and cook on high for 10 minutes or until hot. If you’re using the oven, defrost the and preheat the oven to 160C, take the lid off, and cook for 20-25 minutes or until piping hot.